Trends

A blog for connecting with the Business Intelligence community, providing views on the value of Enterprise Planning and Business Analytics. Read what companies are gaining with planning, analysis and reporting with Jedox.

26 12, 2016

The Business Benefits of Enterprise Planning & BI

By |2018-01-25T15:07:44+00:00December 26th, 2016|Categories: Trends|

For anyone looking for a basic understanding of why Corporate Performance Management and Business Intelligence is increasingly vital to today’s enterprises, we’d recommend this wonderful infographic done by the Master of Science in Computer Information Systems Online Program of Boston University. Here’s a synopsis of what you’ll find there: [...]

2 12, 2016

Price Is What You Pay – Value Is What You Get (Pt. 11)

By |2016-12-22T09:48:40+00:00December 2nd, 2016|Categories: Trends|Tags: , , , , |

When patrons go to a restaurant, they go for more than the food. The food should be excellent, of course; but so, too, the ambiance and service. If any one of the three fails, the customer experience is less than exceptional. Only when the experience is remarkable do restaurants establish the customer loyalty that sets them apart. The gap between five stars and four is larger than it seems on first consideration. [...]

11 11, 2016

Looking at the Whole Picture: Customer Satisfaction (Pt. 10)

By |2016-12-09T11:42:02+00:00November 11th, 2016|Categories: Trends|Tags: , , , , , , |

When patrons go to a restaurant, they go for more than the food. The food should be excellent, of course; but so, too, the ambiance and service. If any one of the three fails, the customer experience is less than exceptional. Only when the experience is remarkable do restaurants establish the customer loyalty that sets them apart. The gap between five stars and four is larger than it seems on first consideration. [...]

12 10, 2016

What to Consider when Assessing Software Vendor Support

By |2017-12-01T15:44:58+00:00October 12th, 2016|Categories: Trends|Tags: , , |

A recent post on Iconshots underscored the importance of solid vendor support in software selection: "Professional, comprehensive, and reliable support is a very important part of your purchasing decision. It may be of more importance in the early stages as you become familiarized with a new software package, but even further down the line support is likely to be vital." The blog, which focuses on visualization software, provides a useful checklist of what to consider when assessing any software vendor support [...]

14 09, 2016

If You Build It, Will They Come? (Pt. 8)

By |2016-12-09T11:42:06+00:00September 14th, 2016|Categories: Trends|Tags: , , , , , , |

In an earlier post, we noted the high failure rates of many IT implementations. While we listed a number of the factors, one that deserves further elaboration is user adoption. Far too often a new software solution is implemented and no one uses it. An AMR Research study showed that nearly 50 percent of companies faced serious challenges with business software changes and user adoption, while a survey of Fortune 500 executives cited “resistance” as the primary reason that changes failed in their organizations. It doesn’t matter how elegantly a new software solution fits into the IT infrastructure if business users don’t want to work with it. [...]

19 08, 2016

The Need For Speed (Pt. 7)

By |2017-01-13T14:55:48+00:00August 19th, 2016|Categories: Trends|Tags: , , , , , |

If there’s anything that Google has done in the behavioral realm, it may be establishing the expectation of lightning-fast responses to any question one has in mind. Google and other high-speed engines have made instantaneous response a part of contemporary life, a fact that also applies to business. [...]

8 08, 2016

Why IT Projects Fail (Pt. 6)

By |2017-01-13T14:58:39+00:00August 8th, 2016|Categories: Trends|Tags: , , , , |

“I have not failed,” Thomas Edison famously said. “I’ve just found 10,000 ways that won’t work.” Today he would find plenty of company in many organizations implementing IT projects. If one scans the literature and business press, it may be possible to find 10,000 reasons attached to failed IT projects; but a number of suspects appear more frequently than others [...]